Refund policy

Refund Policy for Adora K-Beauty Cosmetics LLC

At Adora K-Beauty Cosmetics LLC, we strive to provide our customers with the best shopping experience possible. However, we understand that sometimes you may need to return a product. Therefore, we have put together a refund policy to ensure that your experience with us is hassle-free.

1. Return Eligibility
Our return policy applies to all products purchased directly from our online store at www.adorakbeauty.com. To be eligible for a return, the item must be unused and in the same condition as it was when you received it. The product must be in its original packaging with all the tags, seals, and labels intact.

2. Refund Process
If you wish to return a product, please contact us within 14 days of receiving your order. You can contact us by phone at (407) 730-5952 or by email at Adorakbeauty@gmail.com. We will provide you with instructions on how to proceed with the return process.
Once we receive your returned item, we will inspect it to ensure that it is in the same condition as when you received it. If the item meets our return eligibility criteria, we will process your refund within 7 business days. The refund will be issued to the original payment method used to purchase the item.
Please note that we will not be able to refund any shipping costs or other fees associated with the original order.

3. Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 48 hours of receiving your order. We will replace the item or provide you with a refund.

4. Non-Returnable Products
For hygiene reasons, we do not accept returns on certain products, including but not limited to:
• Opened or used skincare products
• Opened or used makeup products
• Any product with a broken seal
• Products purchased on sale or clearance
5. Shipping
The customer is responsible for the shipping costs associated with returning the item. We recommend that you use a trackable shipping service and purchase shipping insurance to ensure that your return is delivered to us.

6. Contact Information
If you have any questions or concerns about our refund policy, please contact us at:
Adora K-Beauty Cosmetics LLC
3191 W Colonial Dr
Orlando, FL 32808
Phone: (407) 730-5952
Email: Adorakbeauty@gmail.com

We reserve the right to update or modify our refund policy at any time without prior notice. The most current version of the policy will always be available on our website.